Service Level Agreement (SLAs)

Guaranteed Customer Support Tailored To Your Needs

supporting you every step of the way

Customised Support Services

PingCo offers customised support as part of all our services. Our Service Level Agreements seek to provide you with guaranteed and reliable customer service and support by highly qualified technicians that meet and exceed expectations.


Fast Response And Resolution Times

The following response times are indicators for the level of support that will be provided as part of the contract. A response time is indicative of when the troubleshooting and resolution process will commence depending on the security level.

Please Note: Response times will not apply in the rectification of the issue if it is due to an action of either the customer’s staff, any third-party vendor or service supplier. Power loss and environmental disasters (flooding, storm damage, etc.) fall outside of the scope of this agreement and whilst we will endeavour to provide a premium level of support, SLAs are not applicable in these circumstances.

Custom Support Levels

Tailored For Maximum Capability

We understand that every business has different requirements and needs varying levels of support. That’s why we offer custom levels of support to ensure your business continues to operate consistently and to its maximum capability.

Get in touch with our expert team for a quotation or more information on SLAs.